Privacy policy

Plain-language template. Have a lawyer check it against the data protection law that applies to you (for Nigeria, the NDPA 2023) before you rely on it.

Tavika Ltd ("we", "us") runs Tavika. This policy explains what personal information we collect, why, and the choices you have.

Information we collect

Account details: name, phone number, email address and country.
Your choices: whether you want to call, earn or both, plus related preferences such as languages and destinations.
Verification details: identity information needed to confirm who you are.
Payment details: your bank account for withdrawals and loan payouts. We do not store full card numbers.
Call data: the time, length, destination and cost of calls. If we ever record calls, we will tell you before the call starts.
Device and usage data: IP address, browser type, pages visited and cookies.

How we use it

To run your account, connect calls, pay you and process withdrawals and loans.
To tailor your dashboard to what you told us you want.
To check identity, prevent fraud and meet legal duties.
To answer your messages and improve the service.

Cookies and advertising

We use cookies to keep you signed in and to understand how the site is used. We may show ads on public pages through Google AdSense. Third-party vendors, including Google, use cookies to serve ads based on your previous visits to this and other websites. Google's advertising cookies let it and its partners serve ads based on your visit to our site and other sites on the internet.

You can opt out of personalised advertising at Google Ads Settings, or learn more at aboutads.info. You can also block cookies in your browser settings, though parts of the service may stop working.

Sharing

We share information only with payment and banking partners, identity-check providers, telephony carriers that connect your calls, service providers who host or support our systems, and authorities when the law requires. We do not sell your personal information.

How long we keep it

We keep account and transaction records while your account is open and for the period the law requires afterwards. You can ask us to delete information we no longer need.

Your rights

You can ask to see, correct or delete your information, or object to certain uses. Email support@scratchtowin.vip and we will respond within a reasonable time.

Security

We protect data with encryption in transit, access controls and monitoring. No system is perfectly secure, so use a strong, unique password and never share it.

Children

Our service is for adults aged 18 and over. We do not knowingly collect information from children.

Changes and contact

If we change this policy we will update the date above and, for significant changes, tell you in the app. Questions? Write to Tavika Ltd, 12 Example Street, Ikeja, Lagos, Nigeria, or support@scratchtowin.vip.